Shipping policy

 SHIPPING

 To understand the shipment method that Carlton London uses, there are certain principles that we follow to get the product that you have ordered to your doorstep.

SHIPPING LOCATIONS

Carlton London shall deliver to major locations in India, however there could be certain location that our services may not be available due to Logistic Issues. Considering the vulnerable situation of the logistics, we keep on updating the serviceable pincodes. 

We offer delivery in many un-serviceable pincodes and locations. however mode of payment is only Pre-payment. 

SHIPPING METHOD

Carlton London dispatches all its parcels through reputed courier agencies which offer fast and reliable services. With this service, the parcel is delivered to you between 10 to 12 days from the time you place the order with us. You can check the status of your order through the following link by entering your Order id and email id used to place the order: 
https://carltonlondon.co.in/apps/tracktor/track

SHIPPING CHARGES

For delivery in India, Shipping is absolutely free. There is a handling charge of INR 50 for all Cash on Delivery Orders.

Carlton London online sales model is designed to give its customer the comfort of shopping online without going through any hassles and takes care of the returns that may arise due to sizing issues or unknown defects.

There are certain principles that we follow through our return policy, which we have clearly highlighted in the following steps:

How to Return Order

  • You can return your order within 15 days from the receipt of the order and place a return/exchange request here: https://carlton.returnscenter.com/
  • Only unused and undamaged articles can be returned and images need to be uploaded on the return center. 
  • Once successfully a return request is placed by the customer, our team will accept or reject the return request considering the time frame post delivery after which the return request is made and also the images. Upload at least 3 images of the products. Any request made without images shall be rejected instantly.
  • Only one return/exchange request can be made wherein the logistics charges for Revere pick up and new delivery shall be borne by the brand. In case more than one return/exchange request is made, we will entertain only when the courier charges and logistic charges are borne by the customer in advance. 
  • Upon acceptance of the Return request we will arrange for a pick up from the delivered address and we will notify you once the order is received at our warehouse
  • Our team will run a quality check and if the product passes the QC, we will initiate the refund within 8-9 business days from receipt of the return order in our facility