Refund Policy



Refund/ Replacement

All acceptable returns are refunded/replaced once the Products arrive in our warehouse after having been checked. This takes about 10-15 business days. If the return is due to sizing issue we offer a replacement of correct size or in case of defects, there is a complete refund that is credited back to your account.

FOR COD Orders: 

We will refund the amount in the Bank Account details provided by you within 10-15 business days. Customers to provide copy of cancelled cheque in support of the bank details provided for the refund. This is important to verify the bank account details. Cancelled cheque, if not provided, the refund process shall not be complete. 

For Prepaid Orders: 
We will refund t in the source account within 15 working/business days 

For Store Credits: 
In case a store credit is required, the same can be generated the same day in the form of a coupon code

For Exchanges/Replacement: 

All exchange items are subjected to availability of stock at the time of receipt of orders at our warehouse. In case by the time order reaches our warehouse and the exchange item has run out of stock, we can only offer refund instead

Failed QC: 

In an event for an refund/exchange request, the product(s) fails the QC test, no refund/exchange shall be made and on request of the customer we will ship the return item back to customer's address however a nominal charge of INR 100 shall be paid by the customer in advance to initiate the shipment.  

Non-refundable/Exchangeable items: 

All products from "Essentials" collection and "Carlton Exclusive" collection cannot be refunded or exchanged